Customers demand faster, effortless ways to engage with banks that save them time and frustration. Web and mobile apps make…
COVID-19 has hurled enterprises towards unforeseen setbacks. It has changed customer attitudes and behaviors and forced enterprises to respond. Brands…
The number one cost driver in any contact center is human resource expense, and it’s also the one you can…
We’re at a tipping point for customer support operations. In the past year, you must have witnessed a drastic increase…
Today, automation is everywhere –be it ordering food, baggage check-in, hotel reservation, doctor’s appointment, or more. The customer service industry…
It began with consumers moving from physical stores to online shopping a few years ago; in today’s attention economy, the…
Most brands see the value in automating customer interactions with Voice AI. The benefits emerge from the following value points:…
When it comes to data, we tend to think in dichotomies: quantitative vs qualitative, objective and subjective, messy and curated,…
In an increasingly fragmented market, reader loyalty is notoriously difficult to build and maintain. You know that all too well…