AI Customer Support
The 10-Step Guide to Scaling Customer Support — with Conversational AI

We’re at a tipping point for customer support operations. In the past year, you must have witnessed a drastic increase…

AI Customer Service
5 Ways Conversational AI is Transforming Contact Centers

Today, automation is everywhere –be it ordering food, baggage check-in, hotel reservation, doctor’s appointment, or more. The customer service industry…

Achieving High Accuracy in Speech Recognition
Voicebots in retail: A new world of customer experience

It began with consumers moving from physical stores to online shopping a few years ago; in today’s attention economy, the…

AI talking to customer
Voice Automation – 8 key questions on getting started

Most brands see the value in automating customer interactions with Voice AI. The benefits emerge from the following value points:…

Creating Custom Design
AI-Enhancing Your Product | Machine Learning

When it comes to data, we tend to think in dichotomies: quantitative vs qualitative, objective and subjective, messy and curated,…

Artificial Intelligence
How to Use AI to Predict Churn If You Are An Ad-Driven Digital Publisher

In an increasingly fragmented market, reader loyalty is notoriously difficult to build and maintain. You know that all too well…

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