Female Customer Support
Why You Have Customer Churn and What To Do About It

What if the biggest problem with your business was happening right under your nose? Modern companies spend a lot of…

Customer Service Team
Best Automation Tools for Customer Service Teams

The quality of customer service is an excellent way to gauge the service and overall ethos of any business enterprise.…

GDPR satori
A GDPR Satori – Good Customer Service Means Respecting Customer Privacy

Many companies selling into the European market are conferring with their data processors about how they will satisfy customer requests…

Girl Logging in with Her Mobile Phone
The Most Important Identity Metric You’re Not Tracking and How to Improve It by 40x

How many times have you gotten this message? “Login failed. The password you provided does not match your username.” You…

Fingerprint Identity
How Identity Drives Effective Personalization

Customers’ enthusiastic embrace of online, mobile, social media and omni-channel commerce is both a forcing function and result of the…

Consumer Packaged Goods
How to Build Brand Loyalty for Consumer Packaged Goods

Consumer packaged goods (CPG) brands that fail to cultivate direct relationships with consumers will see their loyalty dwindle, and ultimately…

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Driving Digital Subscriptions with Better Customer Relationships

In an uncertain business landscape, media companies must reposition themselves to drive digital subscriptions. While the main goal of these…

European GDPR
Is GDPR a Risk or Opportunity for Your Business?

After the European Union (EU) General Data Protection Regulation (GDPR) comes into force, companies across the globe needed to update…

Teammates placing their hands on top of each other
Better Engagement Using CIAM

It can’t be said enough: data drives marketing. Time and again, we’ve found that what we think we know about…

Social Login
Should We Trust Social Media Giants with Password Management?

Like it or not, password hacking crimes have become a part of our business world. You may have heard about…

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