This definition, which means “destructive innovation” in Turkish, has gained a lot of traction in recent years. This concept, which…
In our lives, design is everything. Even the world in which we live is the result of a magnificent design.…
Machines are more than just items that contain motor oil and rust, or engines that power a mechanism. At this…
Not too long ago, the key to winning customers for any business lied in the quality of products and services…
While banks are introducing internet and mobile banking, the adoption of newer technologies has become equally relevant. It is becoming…
The insurance industry has been facing challenges to provide on-demand — anytime, anywhere — services to their customers that also…
Enterprises have started building great expectations for conversational AI – they are envisaging a future full of smart and powerful…
Customers demand faster, effortless ways to engage with banks that save them time and frustration. Web and mobile apps make…
COVID-19 has hurled enterprises towards unforeseen setbacks. It has changed customer attitudes and behaviors and forced enterprises to respond. Brands…
The number one cost driver in any contact center is human resource expense, and it’s also the one you can…