We’re at a tipping point for customer support operations. In the past year, you must have witnessed a drastic increase…
Today, automation is everywhere –be it ordering food, baggage check-in, hotel reservation, doctor’s appointment, or more. The customer service industry…
It began with consumers moving from physical stores to online shopping a few years ago; in today’s attention economy, the…
Most brands see the value in automating customer interactions with Voice AI. The benefits emerge from the following value points:…
When it comes to data, we tend to think in dichotomies: quantitative vs qualitative, objective and subjective, messy and curated,…
In an increasingly fragmented market, reader loyalty is notoriously difficult to build and maintain. You know that all too well…