I have never seen such a bad hosting company. No need to talk a lot about it. Just run away from SmartHost.net
I bought a VPS hosting which is located in Las Vegas. You cannot even imagine how slow it is.
Even I cannot install WHM. I started to install but it stops and does not proceed. We have 15 VPS server for image optimization but I have never seen such problem before 🙂
There is no refund system. They do not pay back.