Advice, AI and Machine Learning
Reducing Cost per Call in Contact Center while Improving Customer Service — with Voice AIThe number one cost driver in any contact center is human resource expense, and it’s also the one you can…
If you have a low-resolution image, you no longer have to settle for blurry details or retake the photo in…
In the highly competitive digital landscape, website owners often fall into the trap of focusing on a single element of…
Advice, Video Content Strategy
Tracking Your Distributed Video ContentDistributing video, whether it is on social media or third party platforms, is an indispensable way of developing your audiences.…
If you publish audio or video on your own site, sooner or later you want the words to follow along…
An async standup replaces the daily synchronous meeting with written updates that people post and read on their own schedule,…
Advice, Video Content Strategy
Why You Need a Mix of Topical and Evergreen VideosWhen it comes to video, there are essentially two categories it can fall into: topical or evergreen. In order to…
It’s never been easier for realtors to find leads. From Zillow to Realtor.com and Ylopo, there are hundreds of popular…
Advice, Mobile App Development
Should I Really Build a Native App for My Website?As media consumption and internet usage shifts to mobile, companies are rethinking and re-adapting their mobile strategies. Most media time,…
Customer service has become one of the most competitive advantages for e-commerce businesses. Shopify merchants face a constant challenge: how…